General FAQ
We will make every attempt to accommodate changes to your order prior to it leaving our facility. However, because we prioritize fast turnaround times, there are situations where orders are already staged, palletized, and carefully wrapped for transit...
At Wayne Tile, we offer flexible fulfillment options to get your materials to the job site as efficiently as possible. Your shipping or pickup cost depends on your location and the delivery method selected:
Free Showroom or Warehouse Pickup: You may...
If you need to cancel your order, please contact us as soon as possible via your local showroom or by emailing [email protected]. We will make every attempt to process a cancellation prior to your order being pulled from our inventory or shipped.Because...
While we take great care in palletizing and wrapping your order, tile is a fragile material, and damages can occasionally occur during transit. If you notice damage upon delivery, please follow these steps to ensure a quick resolution:
Inspect Immediately...
At Wayne Tile, we understand that staying on schedule is essential for any renovation or new build. Our shipping timelines depend on the status of your material and your location:
In-Stock Materials: Most orders for in-stock tile are processed and ready...
Yes. We provide specific tracking updates based on the fulfillment method you choose for your order:
Showroom or Warehouse Pickup: Orders scheduled for pickup are typically processed and ready within 2 business days. Your sales representative will inform...
