Will I receive any tracking information for my order
Yes. We provide specific tracking updates based on the fulfillment method you choose for your order:
- Showroom or Warehouse Pickup: Orders scheduled for pickup are typically processed and ready within 2 business days. Your sales representative will inform you of the timeline for pick up.
- Wayne Tile Fleet Delivery: For orders delivered via our own trucks, you will receive email and text notifications on the day of delivery. These updates will keep you informed of your driver's status and estimated arrival window.
- Small Parcel Shipments: For smaller orders or samples, automated tracking information will be sent directly to the email address used to place the order as soon as the package is dispatched.
- Third-Party LTL (Freight) Shipments: For large-scale nationwide orders, you will receive a PRO number (a unique freight tracking ID). The carrier should contact you directly to schedule a specific delivery window once the shipment arrives at their local terminal.
If at any time you are unclear as to the status of your order, please feel free to contact your local showroom or email us at [email protected], and we will provide you with the necessary information.
