What is your return policy
We want you to be completely satisfied with your purchase. If you have extra material or have changed your mind, our return process is designed to be as straightforward as possible while accounting for the specialized handling required for heavy materials.
The Wayne Tip: Keep an "Attic Stock" Before initiating a return, we highly recommend keeping at least one or two cartons of your tile. Having this "Attic Stock" from your original production lot is the only way to ensure a perfect match for potential future repairs (like plumbing fixes or accidental damage), as future dye lots and calibers will vary.
Return Requirements:
- 30-Day Window: All returns must be made within 30 days of purchase.
- Full, Unopened Cartons: To ensure the quality of the material for the next customer, we can only accept returns on full, unopened cartons in good, resalable condition.
- Restocking Fee: A 20% handling charge applies to all returns. This fee covers the specialized labor required to inspect, re-palletize, and restock these heavy and fragile materials.
Non-Returnable Items: Due to their unique nature, fragility, or custom status, the following items cannot be returned:
- Marble & Natural Stone
- Glass Tile
- Special Orders (Custom items)
- Outlet Center Sales
- Samples, Sealers, and Setting Materials (Grout/Adhesives)
How to Complete a Return: To start a return, please contact the showroom where you made your purchase or email [email protected] for authorization.
- Return Locations: Once authorized, customers are responsible for returning the material to any of our Wayne Tile retail locations.
- Shipping Returns: Alternatively, material can be shipped back to our main distribution center at 2 Doig Rd. Wayne, NJ 07470. Please note that all return shipping costs are the responsibility of the customer.
